Refund policy

REFUND POLICY

This policy covers books and merchandise bought from Bilal Books. For Summit Rehab sessions, please contact us through the Contact page.

Damaged, defective or wrong items If your order arrives damaged or defective, or we sent the wrong title, email books@bilalbooks.com within 7 days of delivery. Include your order number and a photo of the problem. We will arrange a replacement or a refund at no extra cost to you.

Change of mind Because these are books, we do not accept returns for change of mind once an order has been dispatched. If your book arrived sealed and unopened and you would like to discuss it, email us and we will consider it case by case.

Merchandise Merchandise, such as stickers, is final sale, except where it arrives damaged or defective.

Cancelling an order Email us as soon as possible. We can only cancel orders that have not yet been dispatched.

Refunds Approved refunds go back to the original payment method. For PayNow orders, we refund to the account that paid. We will confirm the timing when we approve your request. Shipping fees are not refunded unless the problem was our error. If only part of your order is affected, we refund only that item.

Contact Email books@bilalbooks.com for anything related to Bilal Books. We reply within 2 business days.